About Us

Medical, Surgical, Midwifery, Rehabilitation, Hostel, Aged Care, Allied Health and a range of Outreach Services are provided to a population of 17,000 in the Shire of Mount Alexander. Assessment and Rehabilitation services are also provided to the neighbouring Shires of Central Goldfields and Macedon Ranges, reaching a combined population of over 60,000. Castlemaine Health is accredited with the Australian Council on Healthcare Standards and the Commonwealth Aged Care Residential Standards Agency.

Our Vision: Exceptional care of every person, every time.

Our Mission: A well run and trusted organisation that engages with the community to provide high quality health services.

Our Values: Integrity, Care, Unity and Excellence.

Exceptional Care of Every Person, Every Time….

In 2014 we developed a new vision, mission and set of values to underpin all the work we do here at Castlemaine Health. It is both a framework that guides our actions, and a firm commitment that we make to our community.

Our vision is ‘exceptional care of every person, every time’. Whether we are caring for our residents, assisting a person to get well or rehabilitate, helping people in their own homes, or consulting with the community on a wide range of health issues, we are committed to providing exceptional care of every person, every time.

Our mission is to deliver ‘a well run and trusted organisation that engages with the community to provide high quality health services’. This is something that our community expects and we constantly strive to deliver. Community consultation is key to ensuring our success in this regard – the unique perspective that consumers provide is vital in helping us enhance the customer experience.

Finally, everything that we do is conducted according to our key values – ‘integrity, care, unity and excellence’. We believe that if we as an organisation epitomise these attributes, we can function effectively and better achieve our goals.

Thank you for being part of the Castlemaine Health community. We hope that you see these goals and values reflected in the work that we do. If you have any feedback, please contact the Community Engagement Coordinator on 5471 1505.

Protecting your privacy

Castlemaine Health is committed to ensuring the privacy and confidentiality of patient, resident and client information is protected in accordance with the Acts and Statutory Regulations. See our full Privacy Policy here.

Australian Charter of Healthcare Rights in your language

The  Victorian government recognises the importance of ensuring that Victorians from  culturally and linguistically diverse backgrounds have full and fair access to  healthcare services. As  a patient or consumer of a publicly-funded healthcare service such as a public  hospital or healthcare service, you have the right to an accredited interpreter  for communication needs with your healthcare provider. See further information here.