Access to Patient Information FOI

WHAT INFORMATION IS AVAILABLE?

Patients wishing to obtain information are able to do so, subject to certain exemptions (Section 13), under the Freedom of Information Act 1982. It is possible to obtain photocopies or view the original documents via this process.

HOW DO I APPLY?

All applications must be in writing and contain sufficient information to enable the hospital to retrieve the correct documents. The FOI Application Form is available to download or you may wish to contact us to obtain the form.

If you are applying for information other than your own, the patient concerned must sign a written authorization for the release of information.

If the patient is deceased, the Hospital requires the written permission of the executor or administrator or the deceased person’s estate to release the deceased person’s medical records. The request must have accompanied documented evidence demonstrating who is the administrator or executor of the estate, and a copy of the document from the court demonstrating probate has been granted.

HOW MUCH WILL IT COST?

Under the FOI Act, certain charges apply when requesting access to your information.
Application Fee $27.90
Photocopying 20 cents per copy
Supervision of viewing the record $10.00 per ½ hour viewing
Search and retrieval time $20.00 per hour
Explanation or summary $25.20 per 15 minutes (max 90 min)

The application fee must accompany your written request and once your request has been approved, you will be notified of the remaining charges. These charges must be paid prior to the documents being released to you.

The application fee is a fixed cost which is non-refundable. The only exception is for people suffering hardship who can ask for waiver of the application fee providing copies of Pension or Health Care Cards.

In accordance with the FOI Act 1982 we have 45 days to process FOI applications, beginning upon receipt of the application fee.

CONTACT DETAILS

Freedom of Information Officer
Health Information Services
Castlemaine Health
P.O Box 50
Castlemaine Vic 3450

F.O.I. application form (click here)