Contact Us

In a life-threatening situation you are advised to dial 000 for an ambulance.
Castlemaine Health does not have a resident medical officer. Emergency care and medical assistance is provided with the assistance of a voluntary roster of general practitioners when urgently required. For urgent medical assistance when your usual medical clinic is closed, you may come to the Urgent Care Centre at Castlemaine Health.

Location
Castlemaine Health
142 Cornish Street,
Castlemaine
Vic 3450

Postal
Castlemaine Health
PO Box 50,
Castlemaine
Vic 3450

Phone Enquiries
Hospital (03) 5471 1555
Fax: (03) 5472 4546

For non urgent matters, you are advised to contact your own doctor. If your doctor is not available, the Primary Care Clinic in Bendigo (phone 5441 8622) may be able to accommodate you.

Feedback & Complaints
Castlemaine Health welcomes your valuable comments and feedback regarding our hospital services, to help meet your expectations and make your experience more pleasant.  If you are not satisfied with our service, please contact us.  We take complaints seriously and aim to resolve them quickly and fairly.

Customer Feedback Form

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

Fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.