If you are to be admitted to Castlemaine Health, please ensure that you bring your Medicare Card, and any of the following if you have them:
- DVA Card
- Health Card Card
- Pension Card
- Private Health Insurance details
- Safety Net Card
An accredited interpreter service can be arranged where necessary and information is also available in other languages. Please ask the ward staff to assist with this.
Patient feedback is important to Castlemaine Health and we encourage all clients to tell us how they feel about our level of customer service, our facilities and our staff. A ‘customer feedback’ form is readily available at the office, from the staff or you may choose to submit feedback through our website. Should you have any concerns about any aspect of our service or facilities while you are in our health service please ask to speak to the Manager of your ward so that we can assist you as soon as possible.
PATIENT INFORMATION SHEETS
Detailed information about your care, medications, dressings, appointments upon discharge and home help (if required) will be supplied in writing.
Please ask the nursing staff if you require larger printing or require the information to be read to you or if you would like the information provided in an alternative language.
Your private health insurance
Did you know that you can choose to use your private health insurance at Castlemaine Health?
How it helps you
If you choose to use your private health insurance health service cover, you will not be out of pocket for any co-payments, medical consultations, x-rays, scans or blood tests conducted at Castlemaine Health. The health service will also waive some money towards the excess on your health insurance (please ask about this when you come in). You may receive an out of pocket expense from your anaesthetist, however they will advise you of this.
If you stay overnight you will also receive a daily newspaper, a phone card, additional dinner menu choice, upgraded linen and a toiletries pack. You will be admitted to a private room if available (sometimes due to clinical need the room may not be available.
How it helps us
When you come to our health service, as a private patient your health insurance fund pays Castlemaine Health a ‘bed fee’. This fee helps us to maintain existing midwifery, surgical and medical services and to develop new initiatives for the community.
When you present to the health service our admission staff will ask if you have private health insurance. They will check if you have any excess on your policy and help you make an informed decision about using your private health insurance.
Please bring your private health insurance details with you to Castlemaine Health.
For further information
If you have any questions please contact our admission staff, phone 5471 1479 or email email@example.com.
Laundry can be done for a fee. Please ask the ward staff to assist with this.
We have a four-week menu cycle which complies with individual dietary requirements. Our menu provides seasonal variety and allows clients to order ahead rather than on a day-to-day basis. From time to time theme days add variety and fun to our meals. These include Christmas in winter, Melbourne Cup Day and AFL Grand Final Day.
Meals are served at (approximately) the following times:
Breakfast 7.00 – 7.30am
Morning tea 10.00am
Lunch 11.30 to 12.30pm
Afternoon tea 2.00pm
Dinner 4.45 – 5.30pm
Our standard food precautions require the following:
• Food supplied by the health service cannot be reheated.
• Please check with nursing staff before eating food brought in by visitors
VALUABLES AND MONEY
Patients are strongly advised not to bring valuables, mobile phones, jewellery or excessive sums of money to Castlemaine Health. You should limit the amount of cash to $20. Castlemaine Health does not accept responsibility for loss or damage to personal property.
WHAT NOT TO BRING TO CASTLEMAINE HEALTH
• Valuables (jewellery, large amounts of money)
• Radios without headphones
• Mobile phones
• Electrical appliances
• Pot plants
• Large bags or excessive clothing
• Alcohol or illegal drugs
• Video games
WHAT TO BRING TO CASTLEMAINE HEALTH
• Pyjamas/nighties (label with your name)
• Dressing gown and slippers
• Additional day clothing and suitable footwear for rehabilitation clients
• Toiletries (soap, toothpaste, toothbrush, hairbrush/comb, razor)
• Small amount of money (for phone, newspaper, etc)
• Current medications
• Medicare card
• Private health service fund care/book, Veterans Affairs Repat Card, details for Workers Compensation, Public Liability or Third Party Case (if applicable)
Radiology services are privately provided by Bendigo Radiology. X-rays remain the property of the patient and are to be taken home by the patient on discharge. Castlemaine Health does not keep x-ray films, scans etc, and does not accept responsibility following the patients discharge.