Visitor Information

Accommodation

There is no visitor accommodation on-site. However, Castlemaine is a popular tourist destination and a wide range of local accomodation options are available. These include caravan parks with cabins, motels, hotels and boutique B&Bs.

Address

Castlemaine Health is located at 142 Cornish Street, Castlemaine, Victoria.

ATMs

There are no ATMs at Castlemaine Health.

Emergencies

In a life-threatening situation dial 000 for an ambulance. Our Urgent Care Centre is open 24 hours a day and is staffed by on-call local GPs. The centre provides care for minor illnesses and injuries. In an emergency, the centre provides initial resuscitation and life support to patients in a critical condition before transfer to a larger hospital.

Feedback

Your compliments, complaints and suggestions help us improve. Please fill out a Customer Feedback Forms to tell us about your experience with us.

Flowers

Flowers are acceptable but preferably not heavily scented. Due to the risk of infection, no potted plants are permitted in wards.

Food and refreshments

The Quick Fix Café offers a fresh, seasonal menu. It’s open Monday to Friday from 8am to 3.30pm and on Saturday from 10am to 2pm. After hours, snacks and cool drinks are available from the Quick Fix Café and from vending machines located in the foyer near main Reception.

Internet

A guest WiFi service is available to clients, contractors and visitors.

Interpreter

An accredited on-site or telephone interpreter service can be arranged. Information is also available in other languages. Our ward staff can help you access these services.

Parking

Parking is free and available in various locations around Castlemaine Health. Parking signs are visible from the main road and restrictions are signposted.

Patient Transport Service

Clients eligible for our Patient Transport Service must live in remote area, be unable to drive, live independently and be unable to engage an escort or carer to accompany them on public transport to appointments. The service is staffed by unpaid volunteers. Donations go toward equipment and driver travel expenses. A Referral is required from your health clinic or GP.

Pet therapy

Castlemaine Health has a pet therapy visits program in which local community members bring in their pets (primarily dogs) to help patients recover and better cope during their stay. Pet therapy visitors primarily attend our Rehabilitation Ward and aged care residences.

Public transport

Castlemaine Bus Lines has regular bus services to Castlemaine Health. Call 5472 1455 for timetables and bus stop information. The train station is located approximately 1km from Castlemaine Health.

Safety

Castlemaine Health is committed to providing a safe and healthy environment for staff, clients, contractors and visitors. You can show your support by informing us of any potential safety issues or perceived hazards, and by following staff instructions when they are helping you to move around.

Smoking

Smoking is not permitted in or on the grounds at Castlemaine Health. If you are a smoker, consider discussing nicotine replacement with your GP.

Special needs

If you have special needs that make it difficult to access, use or understand our information or services, please speak to staff and arrangements will be made to suit your situation.

Taxis

Local taxis are available. To book, call Castlemaine Taxis on 5472 3377.

Toilets

Accessible toilet facilities are available on all floors.

Visiting hours

Family and friends are welcome to visit. Visiting hours are from 2pm to 8pm, however after-hours access can be arranged if needed. Please contact us if you’d like to arrange an after-hours visit. Some areas of the hospital have ‘rest times’ for patients. Ward staff can advise on these times.