Outpatient Rehabilitation Services

What we do

At Castlemaine Health, outpatient rehabilitation services are provided through the Community Rehabilitation Centre (CRC). The CRC offers a range of programs and allied health services to:

  • help people manage chronic health issues
  • achieve their rehabilitation goals at home and in the community.

Our programs and services are delivered:

  • onsite at Castlemaine Health
  • in homes for eligible clients
  • in the community.

Who we are

Our CRC team are specialists in delivering allied health services to meet each client’s goals. We provide individual treatment and specialised group programs in the following fields:

Our clients

Our services are available to people living in:

  • Mount Alexander
  • Central Goldfields
  • Macedon Ranges.

Clients must be eligible for:

  • Commonwealth Home Support Program (CHSP) services (people aged 65 years and over, or aged 50 years and over for Aboriginal and Torres Strait Islander people), or
  • Home and Community Care Program for Younger People (HACC PYP) services (people aged under 65 years or under 50 years for Aboriginal and Torres Strait Islander people).

We also deliver services to people who are part of the National Insurance Disability Scheme (NDIS). Visit our NDIS services pages to learn more about our programs and NDIS team.


A small fee applies for CRC services. Fees can be reduced or waived in cases of financial hardship.


Referrals are accepted from:

  • clients and their families
  • acute and rehabilitation units
  • GPs
  • health professionals
  • other health and community facilities.

Referrals for allied health services sometimes require prioritising and sometimes there is a waiting list. Highest priority is given to:

  • people whose disability places them in a vulnerable situation
  • those who are at risk and cannot access service elsewhere.

Referrals for physiotherapy must come from your discharging hospital or a GP.

Referrals from clients and families

Individual clients and their families should send their referrals via phone, fax or mail to CRC’s Intake Office (contact details below).

Referrals from acute and rehabilitation units

Referrals from Acute and Subacute (Connolly Rehabilitation) should be:

  • sent using eReferral via the ConnectingCare website
  • posted using the Department of Human Services’ state-wide Service Coordination Tool Templates (SCTT)

The referral should include:

  • cover sheet (or secure eReferral system)
  • consumer information
  • summary and referral.

Referrals from GPs

GPs should use the State-wide Referral Tool, which is similar to the Department of Human Services’ SCTT.

Referrals from other health and community facilities

The Consumer Consent to Share Information form should be completed and retained by the referring service. Additionally, referrals from other health and community services should also include:

  • current medications
  • medical conditions
  • clinic/service required.

Contact us

Contact the CRC to find out more about our services, waiting times or to make an appointment.

New appointments and referrals

For new appointments and referrals, contact the CRC Intake Office.

Ph: (03) 5471 3575
Fax: (03) 5471 3674

Post: PO Box 50, Castlemaine VIC 3450

Click here to Contact the Intake Office

General enquiries and existing appointments

For general enquiries, or to change or cancel an existing appointment:

Ph: (03) 5471 3568
Fax: (03) 5471 3674

Post: PO Box 50, Castlemaine VIC 3450

Click here to contact the Community Rehabilitation Centre