Services status

Residential aged care

The following visitor restrictions are in place for residential aged care:

  • maximum 1 visitor per day for each resident
  • maximum 2 hours per visit
  • no time limits for visits from essential care persons, essential behaviour assistance persons, interpreters or informal language support persons
  • visits available 7 days a week from 10am to 8pm (i.e. 6pm is the last booking each day to allow a 2-hour visit to conclude at 8pm)
  • bookings for visits via ward clerks during business hours
  • no visitors who fit the criteria for self-isolation (i.e. contact with COVID-19 case, visiting from NSW or other defined hotspots or with fever or respiratory symptoms)
  • face mask, hand hygiene and social distancing enforced
  • temperature checks, health screen questions and completion of the signed attestation form on arrival; staff on the door will be screening visitors by asking specific questions based on the list of hotspots which is being updated daily
  • sign-in and out to facilitate DHHS contact tracing.

Visitors will be temperature checked and asked a series of health screen questions on arrival. Visits will be held in designated visiting areas and must be booked in advance during work hours via Ward Clerks.

Compassionate visits can agreed with Nurse Unit Managers.

Bookings

To book a visit please call:

  • Penhall: 54713261
  • Ellery House: 54713651
  • Thompson House: 54713589
Geroe Unit and Connolly Unit

The following visitor restrictions are in place for Geroe and Connolly Units:

  • visiting hours 10am to 4.30pm daily
  • maximum 2 visitors per patient each day
  • visits limited to 1 hour 
  • no time limits for visits from essential care persons,
  • essential behaviour assistance persons, interpreters or informal language support persons
  • visits must be booked via ward during business hours
  • no visitors who fit the criteria for self-isolation (i.e. contact with COVID-19 case, visiting from NSW or other defined hotspots or with fever/respiratory symptoms)
  • face mask, hand hygiene and social distancing enforced
  • sign-in and out to facilitate DHHS contact tracing

Compassionate visits can be agreed at the discretion of Nurse Unit Manager.

Outpatient Appointments (CRC)

Our Community Rehabilitation Centre are gradually working towards a return to face-to-face appointments. But right now, most appointments are being conducted via telehealth.

Essential home visits are continuing.

We are still accepting CRC referrals so that we can continue support the community. CRC clinicians are providing education, therapeutic guidance and support, and completing assessments via phone wherever possible.

Operating Suite/Theatre

Elective surgery is continuing. We are increasing the number of people booking in for elective surgery in line with the Government’s elective surgery roadmap. The roadmap strikes a balance across multiple competing priorities, with the central tenet being the safety of health care workers, patients and their communities.

Adult Day Services

Our groups and activity programs are not currently operating. We are keeping in touch with clients by phone, email and newsletters.