Castlemaine Health welcomes your valuable comments and feedback regarding our services. Your feedback helps us meet your expectations and make your experience more pleasant. If you are not satisfied with our service, please let us know. We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.
To lodge a complaint with the HCC, fill out an online form at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday.