Castlemaine Health welcomes your valuable comments and feedback on our services. If you have immediate concerns or suggestions, please talk to a staff member straight away so that matters can be resolved as soon as possible.
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We will respond to all suggestions and complaints. Unless otherwise requested, compliments will not be responded to but will be forwarded to relevant staff.
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We take all concerns/complaints seriously and your details will remain confidential. All matters are dealt with by a senior manager in an appropriate and timely manner. We appreciate your feedback and thank you for taking the time to help us improve and give the best possible care and services. Sue Race, CEO
External agencies you can contact:
Aged Care Quality and Safety Commissioner GPO Box 9819, in your capital city Phone: 1800 951 822 Web: www.agedcarequality.gov.au Email: info@agedcarequality.gov.au
Health Complaints Commissioner Level 26, 570 Bourke Street, Melbourne VIC 3000 Phone: 1300 582 113 Web: www.hcc.vic.gov.au Email: hcc@hcc.vic.gov.au
Office of the Public Advocate Level 1, 204 Lygon Street, Carlton VIC 3053 Phone: 1300 309 337 Web: www.publicadvocate.vic.gov.au Email: opa_advice@justice.vic.gov.au
Disability Services Commissioner Level 20, 570 Bourke Street, Melbourne VIC 3000 Phone: 1800 677 342 Web: www.odsc.vic.gov.au Email: complaints@odsc.vic.gov.au
NDIS Commission Phone: 1800 035 544 or TTY 133677 Interpreters can be arranged Web: www.ndiscommission.gov.au
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