Castlemaine Health welcomes your valuable comments and feedback on our services. If you have immediate concerns or suggestions, please talk to a staff member straight away so that matters can be resolved as soon as possible.
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Department/unit that your feedback relates to:
Type of feedback: ComplimentCommentSuggestionComplaint
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We will respond to all suggestions and complaints. Unless otherwise requested, compliments will not be responded to but will be forwarded to relevant staff.
You may lodge anonymous feedback if preferred.
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We take all concerns/complaints seriously and your details will remain confidential. All matters are dealt with by a senior manager in an appropriate and timely manner. We appreciate your feedback and thank you for taking the time to help us improve and give the best possible care and services. Sue Race, CEO
External agencies you can contact:
Aged Care Quality and Safety Commissioner
GPO Box 9819, in your capital city
Phone: 1800 951 822
Health Complaints Commissioner
Level 26, 570 Bourke Street, Melbourne VIC 3000
Phone: 1300 582 113
Office of the Public Advocate
Level 1, 204 Lygon Street, Carlton VIC 3053
Phone: 1300 309 337
Disability Services Commissioner
Level 20, 570 Bourke Street, Melbourne VIC 3000
Phone: 1800 677 342
Phone: 1800 035 544 or TTY 133677
Interpreters can be arranged
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