Rights & Responsibilities
R.E.A.C.H out for help
R.E.A.C.H is a communication process. It helps you share your concerns about yourself or your loved one with us. R.E.A.C.H will help with worrying concerns that have not yet been addressed or acted on by staff.
Charter of Aged Care Rights
On 1 July 2019, the Australian Government introduced a new and simpler Charter of Aged Care Rights (the Charter).
The Charter replaced the former charters of care recipients’ rights and responsibilities for residential care, home care, and short-term restorative care.The new Charter makes it easier for aged care consumers (people receiving aged care services), families and carers to understand what they can expect from an aged care service provider, regardless of the type of Australian Government funded aged care services they are receiving.
The Charter places the consumer at the centre of care by supporting them to express their needs and recognising their fundamental right to be treated with dignity and respect.
It also acknowledges that each consumer’s identity, culture and diversity are to be valued and supported.
The short video below may help you understand the new Charter of Aged Care Rights.
To learn more about your rights and responsibilities, visit the Older Persons Advocacy Network (OPAN) website.