If you’re not happy with our NDIS services, you can make a complaint.

Making a complaint

If you would like to complain to Castlemaine Health, fill out the Consumer Feedback Form on our website.

You can also choose to complain about our services to the NDIS Commission.

How we manage incidents

Castlemaine Health has policies in place for managing incidents.

We have created an Easy Read Booklet to explain how we do it. The Easy Read Booklet is a shorter version of another document. You can ask us for a copy of the longer document.

The NDIS Commission has published a fact sheet on what happens when a provider reports an incident.

Like to know more?

Call us on 5471 3575 or contact us.