If you’re not happy with our NDIS services, you can make a complaint.
Making a complaint
If you would like to complain to Castlemaine Health, fill out the Consumer Feedback Form on our website.
You can also choose to complain about our services to the NDIS Commission.
- Complaints about NDIS Services – Easy Read Booklet
- Complaints about NDIS Services – Easy Read Poster
- Complaints about NDIS Services – Aboriginal and Torres Strait Islander
How we manage incidents
Castlemaine Health has policies in place for managing incidents.
We have created an Easy Read Booklet to explain how we do it. The Easy Read Booklet is a shorter version of another document. You can ask us for a copy of the longer document.
The NDIS Commission has published a fact sheet on what happens when a provider reports an incident.